Refund Policy

Last updated: 5 August 2026

This document was drafted to accurately describe how GeoLead actually works. It has not been reviewed by a qualified solicitor and should not be treated as final legal advice — please have it reviewed before relying on it for compliance purposes.

Unused credits

If you've purchased a credit pack and haven't used any of those credits yet, you can request a full refund within 14 days of purchase by emailing support@agentvue.co.uk with your account email and order details.

Partially used credits

If some credits from a pack have already been spent running searches, we'll refund the unused portion at the price you paid, minus any payment-provider processing fees that aren't refundable to us.

The free signup bonus

The 50 free leads granted on signup are not a purchase and aren't eligible for a cash refund — they're simply removed if unused when an account is closed.

Failed or duplicate charges

If you're charged but never received the corresponding credits (e.g. a payment succeeded but the credits didn't appear in your account), contact us immediately — this is treated as a service error, not a standard refund request, and we'll fix your balance or refund the charge, whichever you prefer.

How refunds are issued

Approved refunds are returned to your original payment method (card, PayPal, or the Bangladeshi payment method used) and can take several business days to appear, depending on your provider.

Contact

To request a refund, email support@agentvue.co.uk with your account email and, if possible, the approximate date of purchase.